FAQs
Answers below were copied from the public FAQ on the previous site and lightly cleaned. The office should review fees and after-hours numbers from time to time.
Are contractors allowed to work on weekends?
No, only in emergencies.
Are there Telkom lines in the estate?
Only in Phase 2. Please confirm current fibre or telephone options with the estate office.
By what time does the rubbish need to be put out on a Monday?
Early on Monday morning. Do not put bins out before Monday morning.
What day do they remove the rubbish bins?
Every Monday. Please do not put the rubbish bins out before Monday morning.
Can I email or SMS photos of suspicious people or behaviour?
Yes. Send them to the Estate Manager or PWV Security using the numbers on this site.
Can I take photographs or videos of suspicious people or vehicles?
Yes. Report them to the Estate Manager or Security and include the photos or video where it is safe to do so.
How can I help improve Birdwood?
Contact the Management Office or a director. Board members serve on a voluntary basis and welcome constructive resident involvement.
How do I make a complaint about contractors?
Report it to the Management Office during office hours, or to security after hours if it is an immediate access or safety issue.
How do I make a complaint about noise?
Contact the Management Office or, if the disturbance is after hours, PWV Security.
How do I report someone driving too fast?
Report the vehicle, time, and location to the Management Office or PWV Security.
How do I pay for the facilities access card?
Cards are issued at the Management Office. Take two passport-size photographs and your details. A once-off card fee applies (previously R30 — confirm the current amount at the office).
How do I register my domestic worker or gardener?
Register at the Management Office with a valid ID or passport. An access card fee applies (previously R50 — confirm the current amount at the office).
How do I report an electrical or sewage problem?
Birdwood is serviced by Madibeng Local Municipality: 012 318 9502, after hours 012 250 2222.
How do you gain access to the recreation facilities?
Access cards are available from the Management Office. Bookings for the squash court, tennis courts, and Clubhouse can be made at Gate 1. Clubhouse rental and deposit amounts are confirmed at the office.
A neighbour outside Birdwood is dumping rubbish against the wall. Who do I contact?
Report it to the Management Office. They will liaise with Madibeng where needed.
The vacant stand next to my property is overgrown. Who do I report this to?
Report it to the Management Office. The board follows up vacant-stand maintenance with owners.
What facilities are available to residents?
Clubhouse, tennis courts, gym, squash court, kiddies play park, and swimming pool. There are also 12 boat houses for rent.
What happens if I lose my access tag?
Report it immediately to the Estate Manager. The lost tag is cancelled and a replacement is issued (a replacement fee applies).
What is the board doing about outstanding levies?
Levy accounts are administered by Angor Property Specialists. Contact Angor on 011 840 5000 and raise persistent problems with the Director of Finance.
What is the board doing about vacant stands?
Vacant-stand issues are handled by the board and the Management Office. Please report specific stands that are overgrown or insecure.
What is the remuneration of the Birdwood directors?
Directors are not paid. They contribute their time on a voluntary basis.
When are levies charged?
Angor charges the levy to your account on the first of the month.
When are levies to be paid?
On the 1st of every month.
When are the squash courts, tennis courts, clubhouse, and gym available?
Recreation facilities are for residents. The recreational area is generally open until 21h00 unless the Clubhouse is rented for a private function. Confirm current hours at the office.
The guards are sleeping when I return late. What should I do?
Do not confront anyone unsafely. Note the time and gate, and report it to the Estate Manager and PWV Control Room. Photographs may be useful if they can be taken safely.
When I see something suspicious, who do I contact?
Contact the Estate Manager or PWV Security immediately using the numbers in the telephone list.
Who are the managing agents?
Angor Property Specialists, 011 840 5000, www.angor.co.za.
Who do I contact to get a Telkom line?
Telkom lines were historically available in Phase 2 only. Ask the Management Office about current telephone and fibre options.
Who do I contact with my new telephone numbers?
The Management Office. Security cannot admit visitors if your number on the system is wrong.
Who do I speak to about security issues?
PWV Security and the Estate Manager. The Director of Security & Safety can be contacted through the office for policy matters.
Why do I not have access to the recreational facilities?
You need a recreational card from the Management Office. The area is also closed during private Clubhouse functions.
Why does security escort people to a gate?
Visitor access is controlled. Guards confirm the resident, scan identification, and may escort or direct visitors so that unauthorised access is not granted.